We will provide a full credit or replacement for unused and unmarked goods that are not to specification. You have the right to cancel your order at any time before delivery and within 14 days after the day of receiving your goods. In the event of you cancelling your order within the time frame mentioned above, you will be responsible for the cost of returning your goods to us; goods must be returned in a saleable condition and still in their original packaging, sealed.
After fourteen days the sale is considered closed and we will not make a refund. If you decide to cancel your order under the Distance Selling Regulations you must provide written notification to us, within the above mentioned timescale, by email, we will then provide you with a returns number and a date by which the goods must be received by. Goods received after the given date will be subject to a 30% re-stocking charge.
Unless you have cancelled your order in writing please do not return goods. When returning goods we recommend the use of a ‘signed for’ carriage service. Items lost in transit back to us are your responsibility.